Prem Punjabi
Director - Customer Success
- Role
- Director - Customer Success at LearningMate
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Prem Punjabi
Uncharted path sought, seeking new horizons to redefine destiny! Experienced Account Management professional dedicated to enhancing product adoption, customer satisfaction, and overall growth.
Experience
Director - Customer Success
Jan 2022 — Present · Mumbai, IN
Set & help with the overall vision and strategic plan for the Account Management -UK, focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements.\\\\nDrive customer outcomes, product adoption and customer experience.\\\\nLead the technical assessment as part of the sales process.\\\\nInfluence future lifetime value through higher product adoption, customer satisfaction and overall health scores.\\\\nReduce churn and drive new business growth through greater advocacy and reference ability\\\\nDefine and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer feedback and leading a culture of continuous improvement.\\\\nWork closely with co-founders to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e, opportunities and risks)\\\\nExpand revenue in accounts through new sales and up-sell opportunities through higher product adoption, customer satisfaction and overall health scores.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Maharashtra State Board of Secondary & Higher Secondary Education
SSC
1984 — 1994
University of Mumbai
Bachelor of Commerce (BCom), Accounting and Finance
1994 — 1999
SIES College of Management Studies, Nerul
EPGDM, Finance
2009 — 2011
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