Prem Mungle
Application Support Engineer @Medi Assist
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WORK HISTORY
Application Support Engineer @Medi Assist
EDUCATION
Bajaj Institute of Technology, Wardha
Bachelor of Technology - B.Tech, Computer Engineering
Acharya Shrimannarayan Polytechnic
Diploma in Engineering, Mechanical Engineering
Jijamata Sabane Hight School
SSC
ABOUT PREM MUNGLE
Highly skilled and proactive professional with experience in Production Support within the eCommerce industry, where I effectively managed customer inquiries, raised tickets, and provided solutions to resolve issues. I have hands-on experience troubleshooting production environments, monitoring system performance, and ensuring high availability. With a deep understanding of incident handling and technical support processes, I am well-versed in quickly identifying and addressing issues to maintain seamless operations. In addition to my experience in customer support, I have developed strong technical expertise in SQL, Linux, Power BI, and Excel, allowing me to contribute to both operational support and data-driven decision-making. I am adept at collaborating with cross-functional teams, analyzing logs, and leveraging tools to enhance system reliability and performance.
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