Prem Mandava
ServiceNow Practice Lead at TQA
- Role
- Servicenow Practice Lead at TQA
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Prem Mandava
Senior Technology Executive with 25 years of experience in designing as well as building end to end enterprise applications, business process reengineering and streamlining technology operations. • Strategic thinker that strikes a balance between best practices and operational realities while ensuring stringent cost controls.• Enthusiastic, self-motivated, results oriented professional with consistent focus on delivering value to customers and stakeholders leveraging global delivery teams.• Excellent communicator with the ability to communicate with client at all levels from end users to C level executives.• A highly effective leader who has demonstrated the ability to lead diverse teams towards common goals
Experience
Servicenow Practice Lead
Nov 2025 — Present · Dallas, TX, US
Led ServiceNow practice focusing on Workflow Data Fabric and AI AgentsAssisted healthcare, finance, oil and gas customers with their agentic roadmap buildout and execution.Implemented AI Control Tower and Automation Center as single panes of glass for AI and automations respectivelyBuilt AI AgentsDefined AI agent POCs including ROI and KPI MetricsRefined agentic use cases identifying data needs and impactEnabled data strategies within Workflow Data Fabric like Stream Connect and Zero Copy Connectors to make ServiceNow data available real time and to make data available to ServiceNow real time without data importsEnabled RPA assessment and identified transition to ServiceNow Agents, Flows and bots
Education
University of Illinois Urbana-Champaign
MS, Electrical and Computer Engineering
1997 — 1999
Osmania University
BE, Biomedical Engineering
1992 — 1996
Skills
- Business Process Improvement
- Sdlc
- Business Analysis
- Business Intelligence
- Product Management
- Consulting
- Program Management
- Enterprise Software
- Data Warehousing
- Project Management
- Software Project Management
- Crm
- Customer Relationship Management (Crm)
- Management
- Change Management
- IT Strategy
- Vendor Management
- Software Development Life Cycle (Sdlc)
- Process Improvement
- Requirements Analysis
- Strategic Planning
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