Prem Kumar

About Prem Kumar

As a Service Delivery Lead with over a decade of experience, I specialize in delivering…

Experience

1. Service Delivery Lead

   Hapag-Lloyd AG

   Feb 2023 — Present · Chennai, IN

   Manage daily operational activities and oversee service delivery through a team of 25 members.Ensure adherence to delivery agreements, allocate orders effectively, and drive timely, safe delivery to enhance customer satisfaction.Oversee project delivery within budget and timelines, leveraging project management principles to implement continuous process improvements and high-quality solutions.Plan and manage workforce requirements, including staffing and hiring, to ensure seamless service delivery.Foster team retention through effective people management and best practices.Ensure timely system updates to provide accurate information to customers.Conduct strategic assessments to identify offshoring opportunities and maintain stable performance across all stages of migration.Oversee day-to-day operations supporting intermodal processes across Oceania, Japan, and Southeast Asia.Share best practices within GCCs and across teams to enhance departmental efficiency.Drive team performance by achieving KPIs, preparing detailed performance and management reports.Improve team performance through in-depth analysis and implementation of process improvements.Analyze and report on key risk and control metrics, highlighting potential risks and mitigation strategies.Develop and track deliverables, ensuring management presentations are accurate and timely.Collaborate with various levels of management, organizing and leading stakeholder meetings to meet deadlines and drive project completion.

Education

• RCM Matric Hr. Sec School,Chennai

  High School

  2004 — 2007

• Anna University Chennai

  Bachelor’s Degree

  2007 — 2011