Premkumar Ramchandran
Chief Customer Success Officer
- Role
- Chief Customer Success Officer at Litmus7
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Premkumar Ramchandran
Highly accomplished, dynamic, well-credentialed and focused outsourcing leader with more than 30 years of extensive experience in a wide variety of settings including: Healthcare, Insurance, Financial Services, Corporate and back-office applications and outsourcing for top tier Fortune 500 firms. Well experienced in setting up and helping Fortune 500 corporations achieve cost transformation through the leverage of global service delivery models and non linearity. Special strength in delivering large and complex application maintenance deals and helping transforming them from legacy based time and material models to more managed services models using different pricing strategies. Specialties include large, complex and strategic IT outsourcing opportunity, negotiations and deal closure, delivering and implementing IT Solutions to customers.
Experience
Chief Customer Success Officer
Apr 2025 — Present · Bengaluru, IN
Litmus7 is a digital transformation company purpose-built for commerce. With 16+ years of deep retail domain expertise, we partner with some of the world’s most iconic retailers and brands to design, build, and evolve intelligent commerce ecosystems. Sitting at the intersection of retail, AI, and human-centred design, we don’t just help clients adapt to the future, we actively shape it. From strategy and engineering to research-led innovation and AI development, our teams bring unmatched retail fluency and a fierce commitment to client success.What sets us apart:• 100% referenceable client base• Zero client attrition & No-escalation policy• Deep retail specialization • Seasoned teams with an average tenure of 9+ years in retail• NPS score of 92• Research and Innovation led• Humans who genuinely care and take pride in their craftThe partner of choice for retailers who aspire to lead the future.
Education
Savitribai Phule Pune University
MCA, Computer Science
1990 — 1990
Harvard University
Post graduate diploma in Software Engineering, Computer Science
1992 — 1993
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