Premjit Pattnaik

About Premjit Pattnaik

As a Senior Program Manager at ServiceNow, I bring over four years of expertise in large…

Experience

1. Senior Program Manager, Gen Ai and Agentic Ai Product Development

   ServiceNow

   May 2021 — Present · Hyderabad, IN

   Expertise in LLM Development: Deep understanding of the architecture, training, fine-tuning, and deployment of large language models, including experience with integrating LLMs into ServiceNow platforms for enhanced automation and decision-making.Strategic Planning with ServiceNow Integration: Proven ability to develop and execute strategic plans for AI projects, specifically within the ServiceNow ecosystem, including leveraging ServiceNow’s AI and machine learning capabilities to drive business outcomes and improve service management processes.Project Management for ServiceNow Implementations: Extensive experience in managing complex AI projects that involve ServiceNow, from defining project scopes related to ServiceNow modules (e.g, ITSM, ITOM, HR Service Delivery), to ensuring successful implementation and integration of LLMs with ServiceNow workflows.Cross-Functional Leadership in ServiceNow Environments: Skilled in leading and coordinating cross-functional teams including data scientists, engineers, developers, and product managers, to ensure seamless integration of LLMs into ServiceNow applications.Stakeholder Communication in ServiceNow Projects: Effective communication skills for engaging with stakeholders at all levels, including executives, clients, and ServiceNow users, to convey project progress, results, and strategic insights related to the integration of LLMs into ServiceNow workflows.Innovation and Research in ServiceNow Context: Track record of staying updated with the latest advancements in AI research and ServiceNow capabilities, and integrating cutting-edge techniques and methodologies into ServiceNow projects to drive innovation.Regulatory and Ethical Awareness in ServiceNow Deployments: Knowledge of regulatory requirements and ethical considerations related to AI and LLMs within ServiceNow, including data governance, fairness, and bias mitigation, ensuring compliance with industry standards and ServiceNow best practices.

Education

• Indian Institute of Management, Indore

  Master of Business Administration - MBA

  2018 — 2019

• College of Engineering and Technology, Bhubaneswar

  Engineer’s Degree