Premjeet Kumar
Manager-Customer Service || Philotech || Learner || Eager to learn new things ||
- Role
- Customer Service Manager at Qubo
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Premjeet Kumar
I have Total 12 years Experience in Customer Service Industries, 8 years Managerial Level Experience and 4 Years Engineer Level Experience in ATM Industries.LeaderShipTime Management Problem Solving Taking Responsibility & OwnershipCommunicationDecision Making Operational Management Customer SatisfactionAble to Manage Work 24*7Able to develop and implement effective customer serviceDedicationTransparency with TeamPre-Sales Support Technical Product Support
Experience
Customer Service Manager
Sep 2021 — Present · Delhi, IN
Product Handling details- Handling AI powered Home, Auto and Lifestyle categories product after Sales support. Smart Cameras (Cam360, Smart Outdoor Security Camera, Baby Camera, Indoor Camera) Entrance Device (Smart Video Door Bell, Smart Door Lock, RIM LOCK) Auto Mobiles (DASH CAM, Smart Tyre Inflator) Life Style Audio Sun Glasses, Gimbal, Smart Wireless Charger Job Profile-1. Currently Handling Customer Service Function in QUBO, A venture of Hero Group2. Installation Service & Complaint Monitoring across North & East Zone through outsource partners ASP. Managing security Services/ Life style products, Responsible for planning for new product /Service roll out. Expansion of service network across India/ Infrastructure Development Identified location as per Business Requirement/ consultation with the Product, Sales and R&D team with effective solution to meet Customer requirements.5. Smooth Implementation and minimum downtime of infrastructure. And monitor Implementation success.6. Support Presales in Solutioning, Co-ordinate with teams to discuss alternative and solutions7. Manpower planning, Training at Head Office and at service centers8. Providing Technical support to team (like as, Engg, Technician, Sales Team, Customer across PAN India)9. Field visits along with engineers to evaluate installation quality and design training module accordingly10. Conduct real time Implementation and resolve escalation across PAN India11. Providing Product Training to Vendor/Dealer Engg, technician, Sales Team, Call Centre team and upgrading their Skills12. Service Inventory Planning for Field 13. Co-coordinating with All departments related to Development team, Logistic Team and Share Inputs to ensure the best support to Cx.14. Involvement in other zonal installation/Service calls/ project as a team member.15. Escalation Manage Across india.
Education
S.G.S.HIGH SCHOOL BELSAND
10th, Mathematics
2005 — 2006
Ram Dayalu Singh College, Muzaffarpur
12th, Science
2006 — 2008
REWA INSTITUT OF TECNOLOGY RATAHARA,REWA
B.Tech, Electrical, Electronics and Communications Engineering
2008 — 2012
Skills
- Team Management
- Technical Support
- Microsoft Word
- Customer Relationship Management (Crm)
- IT Service Management
- Engineering
- Microsoft Office
- Microsoft Excel
- Powerpoint
- Testing
- English
- Customer Service
- Windows
- Vendor Management
- Research
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.