Premish Dekate
Customer Success Manager at Resilinc
- Role
- Customer Success Manager at Resilinc
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Premish Dekate
Customer Success Manager with 10+ years of experience managing enterprise clients across the US and Europe. Proven track record in driving retention, resolving issues, and increasing revenue through data-driven strategies, cross-functional collaboration, and strong client relationships.Proficient in leveraging customer health scores to maximize value and product adoption.
Experience
Customer Success Manager
May 2021 — Present · Pune, IN
Customer Retention & Growth: Managed the most challenging & high ARR enterprise clients of Resilinc across the US and Europe, achieving 93% retention over 55+ months and achieved $1M in ARR growth across 12 high-value accounts worth over $3.75M.• Revenue Expansion: Lead upsell and cross-sell initiatives, generating $250K in new revenue, boosting Net Revenue Retention by 9% YoY, and closing $3.95M in total renewals.• Strategic Initiatives: Designed a Global Customer Health Scorecard, improving churn prediction accuracy by 30%. Championed VoC, PLG and feedback loops, influencing 30% of 2025 roadmap, increasing feature adoption by 25%.• Customer Engagement & Advocacy: Elevate NPS from 41 to 63, improved CSAT by 28% and drove $1M in cross-sell pipeline by promoting the new AI Agent.• Built Thought Leadership: Delivered multiple Webinars on product demos and best practices resulting in increased brand awareness & customer interest.
Education
Somalwar Academy Education Society
Science
2006 — 2008
Shri Guru Gobind Singhji Institute of Engineering and Technology, Vishnupuri, Nanded
Bachelor's degree, Electronics and Telecommunication
2008 — 2012
Shree Chanakya Education Societys Indira Institute of Management, Pune Mumbai Highway, Near Wakad Police Station, Tathwade, Pune 411033
Master of Business Administration (M.B.A.), Marketing
2013 — 2015
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