Kumar Premankit

About Kumar Premankit

AI-Driven ServiceNow Architect | Elite Coder | Agile Coach (ICP-ACC, CSP-SM)| CSA, CIS-Discovery | M.S. in Data Science (Deep Learning, ML)I specialize in bringing intelligence to the ServiceNow platform combining deep coding expertise, platform mastery, and advanced machine learning to solve complex enterprise problems. With 15+ years of experience across development, architecture, and agile transformation, I work at the intersection of AI, automation, and service innovation.As a certified ServiceNow Architect (CSA, CIS-Discovery) with hands-on integration and workflow design experience, I’ve led platform implementations that scale across organizations. I build with purpose integrating systems, optimizing performance, and embedding ML capabilities that elevate how work flows.With a master’s in Data Science, I’ve developed deep learning models, built intelligent automation layers, and delivered AI-driven solutions, not just as prototypes, but as production-ready components embedded within the enterprise stack.I bring a rare combination of technical depth, architectural clarity, and product thinking. Whether I’m designing an AI-enabled flow in ServiceNow, refactoring legacy systems, or coaching teams on Agile delivery, I focus on creating solutions that are clean, scalable, and built to last.Let’s connect if you’re exploring how to unlock intelligence through platforms and want to make ServiceNow smarter, faster, and more impactful.

Experience

1. Specialist

   Eaton

   Jan 2023 — Present · IN

   Leading the modernization of enterprise service management by driving the strategic migration from BMC Remedy to a scalable, intelligent ServiceNow platform. • Own the ServiceNow roadmap, architecture, and governance, ensuring platform integrity, availability, and compliance across global operations. • Architect and implement complex integrations and workflow automations using JavaScript, REST APIs, and Flow Designer, aligning with business needs and ITIL standards. • Infuse AI-driven thinking into platform strategy, exploring intelligent routing, predictive incident classification, and data-driven decision support. • Partner with global stakeholders to prioritize enhancements, elevate user experience, and deliver on operational KPIs. • Mentor agile teams on delivery excellence, platform best practices, and sustainable, scalable service design.Impact: Replaced legacy systems with modern digital workflows, improved time-to-resolution, enhanced data governance, and laid foundation for intelligent automation at scale.

Education

• Loyola high school

  10+2, AISSCE

  2003 — 2005

• International Institute of Information Technology Bangalore

  EPGDS, Data Science

• Nagpur University

  Bachelor of Engineering (B.E.), Computer Technology/Computer Systems Technology

  2006 — 2010

• Liverpool John Moores University

  Master of Science - MS, Data science

Skills

• Software Development
• Unix
• Itil V3 Foundations Certified
• Itil
• Sdlc
• Java
• Team Management
• Mysql
• Sql
• Linux
• Asp.net
• Databases
• Management
• Html
• Salesforce.com Certified
• Sql Server Management Studio
• C++
• Technical Support
• Business Analysis
• Remedyforce
• Javascript
• IT Service Management
• C
• Bmc Remedy
• Microsoft Office
• Windows
• Oracle
• Requirements Analysis
• Cloud Computing
• Project Management
• Microsoft Sql Server
• Integration
• C#
• .net