Premal Barot
Technical Support Specialist @Miovision
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WORK HISTORY
Technical Support Specialist @Miovision
Kitchener, ON, CA
Providing front-line technical support for Miovision’s smart traffic solutions for ITS based products. • Troubleshoot hardware, software, and connectivity issues using tools like SSH, Intercom, and Salesforce. • Assist customers with configuration, firmware updates, and system diagnostics on the Miovision One platform. • Process RMA requests, verify warranty status, and document resolution steps clearly in case management tools • Collaborate with Engineering and Product teams for escalations and contribute to internal knowledge base content.
EDUCATION
Algonquin College of Applied Arts and Technology
Postgraduate Degree, Cyber security
Dharmsinh Desai University
BCA - Bachelor of Computer Application , Computer/Information Technology Administration and Management
Conestoga College
Computer Application Development, Information Technology
ABOUT PREMAL BAROT
Technical Support Specialist with 1.5 years of hands-on experience in customer-facing interactions. Skilled in identifying hardware, software, and networking issues while offering effective resolution options. Dedicated to delivering empathetic, solution- focused support with strong written and verbal communication skills to maintain high customer satisfaction. Proactive problem solver with leadership abilities to improve crucial processes for team success.
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