Prem Shankar Pandey

About Prem Shankar Pandey

Senior Technical Consulting Engineer at Cisco System India | HTTS SDWAN & Enterprise Routing.Dedicated and results-oriented Network Engineer with over 10 plus years of experience designing, implementing, and optimising complex network infrastructures. Proficient in deploying and maintaining routers, switches, firewalls, and other network devices. Adept at troubleshooting network issues to ensure seamless connectivity and data integrity.Key Skills:Network Implementation, Design, troubleshooting.Routing & Switching (Cisco), Network Security (Firewalls, VPNs, IDS/IPS) WAN/LAN Technologies. Network Monitoring & amp; Performance Optimization TCP/IP, DNS, DHCP, BGP, MPLS, VXLAN, LISP. Certifications: CCIE EI | SCORE | SVPN | SPCORE | SDWAN | Devnet associate.Experienced in collaborating with cross-functional teams to assess network requirements, develop scalable solutions, and enhance network performance. Proven ability to manage projects from inception to completion within strict timelines and budget constraints. Passionate about staying updated with the latest trends and technologies in the networking field. Strong analytical and problem-solving skills with a keen attention to detail. Committed to delivering high-quality results and exceeding client expectations.

Experience

1. Senior Tce at Cisco Htts (Premium Services) Sdwan & Routing Protocols

   Cisco

   Feb 2025 — Present · Bengaluru, IN

   Senior Technical Consulting Engineer within the Cisco CX organization, specializing in Cisco SD-WAN, advanced routing protocols, and enterprise WAN technologies, delivering deep technical expertise to global enterprise customers.Act as a trusted technical authority and escalation owner, leading complex, high-impact troubleshooting efforts to ensure >99.9% network uptime for mission-critical customer environments.Partner closely with HTE, HTOM, NCE, and Service Managers to drive effective resolution of customer service requests, consistently exceeding SLA targets (>95%) and improving overall customer satisfaction.Lead cross-functional collaboration with internal engineering, TAC, and platform teams to accelerate root cause identification and reduce mean time to resolution (MTTR) by up to 30% for complex and recurring issues.Deliver high-impact technical enablement through knowledge articles, technical documentation, and educational videos, accelerating team readiness and knowledge sharing across Cisco stakeholders.Support a large and diverse enterprise customer base, managing multiple strategic accounts per quarter, troubleshooting multi-layer network issues, and enabling optimal technology adoption at scale.Provide technical mentorship and influence within the team by promoting best practices in troubleshooting methodology, protocol analysis, and operational excellence.Continuously expand expertise across emerging Cisco products, services, and operational frameworks, enabling independent, end-to-end ownership of enterprise customer engagements.Drive proactive problem prevention by analyzing trends, identifying systemic issues, and implementing repeatable solutions that reduce incident recurrence and enhance customer experience.Engage directly in customer technical discussions and escalations, clearly articulating complex technical concepts to both technical and business stakeholders.

Education

• Kisan Inter College Sonapar Bararai Gonda

  Intermediate

  2012

• Kisan Inter College Sonapar Bararai Gonda

  High School

  2010

• William Carey University, Shillong

  Bachelor of computer Application , Computer Engineering Technologies

Skills

• Microsoft Office
• Telecommunications
• Mpls Vpn
• Voip
• Wireless
• Bgp
• Networking
• Ip
• Leadership
• Mpls
• Border Gateway Protocol (Bgp)
• Customer Service
• Microsoft Excel
• Multiprotocol Label Switching (Mpls)
• Project Management