Prem Kumar
Aspiring Network Engineer | Experienced in IT Support | CCNA Certified | CCNP Progress | Looking to Transition into Core Networking Role
- Role
- IT Specialist at Armtech Computer Services Pvt Ltd
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Prem Kumar
1.7 Years of Experience in IT Support & Infrastructure Management Experienced in Desktop Support, Hardware Troubleshooting & LAN/WAN Setup Working Knowledge of Cisco Routers, Switches & CCNA-level Networking Proficient in Installing, Configuring & Managing Windows Systems Hands-on Practice with Cisco Packet Tracer & Networking Labs Strong Understanding of TCP/IP, Subnetting, DHCP, DNS & Routing Concepts CCNA Trained & Familiar with Basic Network Security Practices Experience Handling Ticketing Tools like Zoho, Freshdesk Worked Closely with Network Teams on Escalated IT Issues Good Communication & End-User Support Skills in a Fast-Paced Environment
Experience
IT Specialist
Armtech Computer Services Pvt Ltd
Apr 2024 — Present · Gurugram, IN
Technical Support 2. Operating System Installation (Windows, MacOS, Windows Clone) 3. Hardware Troubleshooting 4. Software Installation and Configuration 5. MS Office 365 6. Outlook Configuration 7. Remote Desktop Tools (TightVnc, Anydesk, UltraViwer) 8. Active Directory Management 9. User Account Management 10. Group Policy Configuration 11. Networking & Connectivity Troubleshooting LAN/WAN Configuration 12. TCP/IP, DHCP, DNS 13. VPN Configuration 14. System Backup & Recovery 15. Data migration 16. Disk management & partition and sharing 17. Endpoint Security Management 18. Antivirus and Malware Removal 19. Network Printers & Peripherals Setup 20. Hardware Upgrades & Maintenance 21. IT Asset Management 22. IT Ticketing Systems (Sapphire) 23. Catia & Creo Support 24. Google Workspace (Gmail, Google Drive, Google Meet) 25. File Server Configuration, Switch Configuration
Education
Gurugram University
Master of Computer Applications - MCA
2021 — 2023
Maharshi Dayanand University
Bachelor of Computer Applications (BCA)
2018 — 2021
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