Prem Chandra

Operational Specialist @Cj Darcl Logistics Ltd

Gurugram, IN

Key Account Management.Strategic Planning & ExecutionDevelop and implement vehicle placement plans aligned with client requirements and regional logistics.Forecast vehicle needs across regions and allocate accordingly.Vehicle Deployment & CoordinationCoordinate with regional logistics teams, fleet vendors, and operations to ensure timely and accurate placement of labeled vehicles.Monitor vehicle availability, health, and labeling status.Vendor & Fleet ManagementManage relationships with third-party transport vendors, ensuring SLAs (Service Level Agreements) are met.Negotiate rates and resolve issues related to vehicle supply or downtime.Data Tracking & ReportingMaintain real-time dashboards on vehicle placements, performance, and regional coverage.Generate reports for internal stakeholders and client review. Key Account Management (Pan-India Vehicle Placements)Strategic Planning & ExecutionDevelop and implement vehicle placement plans aligned with client requirements and regional logistics.Vehicle Deployment & CoordinationCoordinate with regional logistics teams, fleet vendors, and operations to ensure timely and accurate placement of labeled vehicles.Monitor vehicle availability,and labeling status.Vendor & Fleet ManagementManage relationships with third-party transport vendors, ensuring SLAs (Service Level Agreements) are met.Negotiate rates and resolve issues related to vehicle supply or downtime.Data Tracking & ReportingMaintain real-time dashboards on vehicle placements, performance, and regional coverage.Customer Service & Relationship Management-Client CommunicationServe as the single point of contact for key clients across India.Manage client expectations, resolve complaints, and provide proactive updates on service delivery.Coordinate with cross-functional teams to resolve escalations.Service Level MonitoringTrack KPIs such as delivery timelines, vehicle uptime, labeling accuracy, and customer satisfaction.

Dr. Ram Manohar Lohia Awadh University, Faizabad

Bachelor of Arts - BA