Preeya Banit
CX & Digital Transformation Leader | Enterprise Experience Strategy | Large-Scale Program & Operating Model Design
- Role
- Senior Managing Consultant at IBM
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Preeya Banit
I specialize in leading large-scale customer experience transformations that connect strategy to execution across complex enterprise environments. My work sits at the intersection of CX vision, UX design alignment, and platform modernization—ensuring that digital investments translate into measurable improvements in adoption, self-service, and overall customer satisfaction. I partner across product, engineering, design, operations, and executive leadership to define end-to-end experience strategies, build scalable operating models, and drive multi-year transformation programs from concept through sustained impact. Whether modernizing legacy ecosystems or launching new digital capabilities, I focus on reducing friction, improving reliability, and aligning organizations around customer-centered outcomes.
Experience
Senior Managing Consultant
Jan 2024 — Present
Lead enterprise-wide digital transformation programs focused on improving customer and end-user experience, shaping and aligning executive strategy to large-scale operational execution.
Education
Georgia Institute of Technology
Bachelor’s Degree
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