Preetu Kumar

About Preetu Kumar

Result-oriented professional with 3+ experience in processing, managing and distributing…

Experience

1. Implementation Analyst

   Phreesia

   Apr 2023 — Present · Pune, IN

   Execute implementation activities such as application construction, providing support during the go-live phase, and refining processes post-implementation. Work closely with various teams, including Support, Account Management, Product Management, and Sales, to resolve client issues effectively-Maintain a complete understanding of contract deliverables to ensure project is delivered on time and within SLA-Maintained open lines of communication with clients throughout the entire project lifecycle, fostering trust and positive working relationships-Conduct thorough analysis of business processes, systems, and workflows to identify areas for improvement and optimization-Develop and maintain project documentation including business requirements, functional specifications, and test plans-Facilitate user acceptance testing (UAT) and provide ongoing support to ensure successful implementation of solutions-Demonstrated ability to lead and manage projects from initiation to completion, ensuring adherence to timelines and budget constraints-Proficient in analyzing existing systems and processes, identifying inefficiencies, and recommending improvements.