Preet Panchal
Branch Lead @Chit Chats
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WORK HISTORY
Branch Lead @Chit Chats
Ottawa, ON, CA
Documented and updated technical procedures and knowledge base articles to facilitate efficientissue resolutionProvided first-line technical support to clients via telephone and email, resolving technical issuesand answering IT related queries. Offered clear, concise instructions for issue resolution.Delivered hands-on guidance to clients for printing shipping labels. Conducted thoroughtroubleshooting of printer-related issues to minimize downtime and maintain operationalefficiency.Investigated and addressed user account issues to ensure smooth system functionality andenhance user experience. Utilized systematic problem solving techniques to isolate root causesand implement lasting solutions.Engaged in collaborative efforts with internal team to analyze, troubleshoot, debug, andinvestigate technical issues, culminating in the delivery of concise and precise presentations offindings.
EDUCATION
The Maharaja Sayajirao University of Baroda
Bachelor of Science - BS (Honors)
Algonquin College of Applied Arts and Technology
Higher National Diploma
ABOUT PREET PANCHAL
I love to help make technology easy for people to use.
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