Preeti Kaur
Operations Customer Expert @TP
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WORK HISTORY
Operations Customer Expert @TP
Toronto, ON, CA
Investigating and resolving payment, service and delivery concerns for the customers.Cross-training and backing up other customer service managers.Providing coaching and mentoring to new hires, contributing to their successful integration into the team.Handling escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.Adapting quickly to new technology and software applications like SAP GUI, Webex, MS teams.
EDUCATION
School of Business, Public Policy and Social Entrepreneurship (SBPPSE), Ambedkar University Delhi
Master of Business Administration (MBA)
Maharaja Surajmal Institute
Bachelor of Business Administration (B.B.A.)
ABOUT PREETI KAUR
Results-driven and solution-oriented Human Resources leader with over 7 years of Strategic Human Resources experience in spearheading talent acquisition, onboarding, talent management, performance management, employee engagement initiatives, organizational development, and employee relations. Certified HR Analytics Ready by Aon. Currently pursuing the Certified Human Resources Leader (CHRL)designation through the HRPA. Driven to develop high-value and meaningful experiences for employees across the entire employee life cycle. Proficient with Microsoft Office (Word, Excel and PowerPoint) and Google Suite,additionally across various HR technologies including, ERP, FactoHR, Keka and BambooHR effectively leveraging tools to drive impactful results and foster a productive and thriving workplace culture.
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