Preeti Dhar

About Preeti Dhar

A visionary and transformative leader with ~18 years’ experience in the domain of customer service management. I am deft at solving strategic challenges, establishing customer-oriented practices and a catalyst to accelerating business growth. Am proficient at collaborating with the executive leadership team. While working with matrixed teams, I have reengineered processes, promoted customer advocacy, improved service experience metrics, mitigated risks, and established governance framework of complex programs & projects. My forte lies in management of customer lifecycle across multiple channels of the bank patronizing varied banking products.Over the span of my career, I have gained cross-functional exposure in the banking industry; as an authentic and inclusive leader, I have applied a collaborative approach to establish new benchmarks in employee engagement and developed high-performance teams. I have streamlined systems & processes, and negotiated with diverse stakeholders to arrive at win-win scenarios. I have gained significant experience presenting at Executive, Regulators’, and Board levels. Fond of painting, singing, and reading, I always aim to improve myself holistically. My skills and actions are underpinned by my belief in Maya Angelou’s quotation: ‘Do the best you can until you know better, then when you know better, do better’! I am looking to improve my networks, hoping to share knowledge and grow ideas into actionable initiatives.

Experience

1. Head - Service Excellence

   Dcb Bank

   Sep 2017 — Present · Mumbai, IN

Education

• Jamia Millia Islamia

  Bachelor in Internatioal Business and Finance, Finance

  1998 — 2001