Preeti Thakur
Training Specialist
- Role
- Training Specialist at Phreesia
- Location
- Chandigarh, CH, IN
- LinkedIn followers
- 500 followers
About Preeti Thakur
Dedicated customer service professional with over 10+ years of experience, specializing…
Experience
Training Specialist
Jun 2024 — Present
I am currently working as a Training Specialist for a US healthcare organization, where I connect with various hospitals to provide customer service related to appointment scheduling. In this role, I collaborate closely with the client relationship team to understand client requirements and develop Standard Operating Procedures (SOPs) accordingly. As a Training Specialist, I am responsible for conducting comprehensive training sessions for new and existing staff, ensuring they are well-versed in the SOPs and equipped to handle customer inquiries effectively. I create engaging training materials and resources, including manuals and online modules, to facilitate learning and retention. Additionally, I monitor and assess training outcomes, gathering feedback to continuously improve the training process. I also play a key role in onboarding new employees, providing them with the necessary tools and knowledge to succeed in their roles. Collaborating with cross-functional teams, I ensure that training aligns with organizational goals and client expectations. My focus is on enhancing operational efficiency and maintaining high standards of customer care within the healthcare sector, ultimately contributing to improved patient experiences and satisfaction.
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