Preeti Sain
Assistant Training Manager (L&D) | Sales Enablement, Onboarding, TNI/LNA, Coaching | 9+ yrs | BFSI | Blended Learning | Stakeholder Management
- Role
- Assistant Manager Training (Rbl Bank Credit Card Sales Process) at TP
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Preeti Sain
I am a Learning & Development professional with over 9 years of experience in designing…
Experience
Assistant Manager Training (Rbl Bank Credit Card Sales Process)
Mar 2022 — Present · Gurugram, IN
Lead the end-to-end training lifecycle for a team of Process Trainers across multiple BFSI sales verticals including Credit Card Sales, Upsell, EMI Conversion, and Short-Term Personal Loans.Manage full trainer lifecycle — recruitment, onboarding, capability building, performance reviews, and retention — ensuring delivery quality and adherence to compliance.Design and execute New Hire Orientation (NHO), On-the-Job Training (OJT), compliance programs, refresher modules, and DIP training, achieving 95%+ certification rates across all batches.Enhance new-hire productivity in the first 90 days through structured OJT shadowing, skill-based coaching, and targeted performance interventions.Collaborate with stakeholders to align training strategies with sales objectives and campaign goals, ensuring a consistent learning experience across all lines of business.Develop and launch product training, process updates, and soft skills modules for new product introductions and business changes.Implement post-training evaluation through mystery shopping and call audits, identifying skill gaps and deploying targeted coaching plans.Maintain training compliance through SOP-aligned documentation, trainer feedback logs, and certification records.Publish weekly performance dashboards highlighting training coverage, certification rates, and performance improvement metrics for leadership visibility.Streamlined onboarding-to-productivity lead time by integrating blended learning methods (classroom + LMS).Key Achievements:Improved new hire productivity by 18% in the first 90 days through structured OJT plans.Achieved 100% trainer certification for internal assessments within deadlines.Designed a trainer capability framework that increased retention by 20%.
Education
Sarvodaya Kanya Vidyalaya
Business/Commerce, General
2000 — 2012
School Of Open Learning
Bachelor's degree
2012 — 2015
Delhi University
Bachelor of Commerce - BCom
2012 — 2015
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