Preeti Nath
Startup Founder, GS10K~NSRCEL (IIMB) Experiential~Niche Tourism Business Strategies I Sales & Marketing l Tour Management l Customer Support
- Role
- Head of Customer Support at POKONUT
- Location
- Guwahati, AS, IN
- LinkedIn followers
- 500 followers
About Preeti Nath
I’m Preeti Nath, a passionate travel enthusiast and solo travel advocate with over 11 years of experience in the travel and tourism industry. From working in established travel companies to building TripNaari, a women-only travel platform that empowered thousands of solo female travelers, I’ve worn many hats: founder, operator, marketer, crisis manager and mentor. My entrepreneurial journey (2019–2025) taught me how to scale ideas, build trust, manage diverse teams, and create meaningful travel experiences with safety and personalization at the core. Prior to this, I spent 5 years in corporate travel handling customer service, sales, and operations. As I transition from startup life back into the corporate world, I bring with me not just domain expertise, but real-world leadership, resilience, and a deep understanding of consumer behaviour. Certified by the Goldman Sachs Women Program, IIM Bangalore
Experience
Head of Customer Support
Sep 2025 — Present · Bengaluru, IN
Leading the Customer Support team to deliver prompt, empathetic, and solution-oriented assistance to all users.*Designing and implementing customer service strategies to improve satisfaction, retention, and loyalty.*Setting up SOPs, response templates, and escalation processes for seamless communication across channels (email, chat, calls, social).*Analyzing support data, feedback, and performance metrics to identify trends and areas for improvement.*Collaborating with operations, tech, and marketing teams to resolve issues and enhance the overall customer journey.*Training and mentoring support executives to build a high-performing, customer-first culture.*Managing CRM tools for efficiency and accuracy in query handling.*Overseeing refunds, reorders, complaints, and grievance redressal with transparency and professionalism.*Driving initiatives to reduce response time and increase first-contact resolution rates.*Representing the voice of the customer in internal strategy meetings to ensure business decisions are customer-centric
Education
Kuoni Academy
Master of Business Administration - MBA
2010 — 2012
Frankfinn Airhostess Training Institute
Diploma
2008 — 2009
Indian Institute of Management Bangalore
Women Leadership Program
2024 — 2025
Kendriya Vidyalaya
School
1994 — 2007
Madras Christian College
Bachelor's degree
2007 — 2010
IATA Training
IATA Foundation
2015 — 2016
Bangalore Central University
Bachelor of Education - BEd
2019 — 2021
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