Preeti Mishra
Analyst @ Jio | Enhancing Customer Experience through Data Insights
- Role
- Analyst at Jio
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
Experience
Analyst
Sep 2021 — Present
We handle customer data for more than 430 million users. 2.Perform UAT and help in deployment of new features or updates in JPW System of Interaction App.3.My team is responsible for building the solutions for the customer\'s bad experience by analysing Customer Data using their behaviour and network insights.4. We are also providing solutions for the Internal Jio Employees by analyzing their respective Data points at the PAN India level which again leads to a better Customer experience.5. Working on the 5G Customer Data for analysis of complaints or outage behaviour.6. Extracted data according to business requirements.7.Have designed customer Impacted dashboard for both 4g & 5g sites.8.Designed service affecting utility alarm logic and UI for JPW Network app.
Education
Government higher secondary school
PCMB
2014 — 2016
National Institute of Technology Mizoram
Bachelor of Technology - BTech, Computer Science
2017 — 2021
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