Preeti Kumari
customer care specialist
- Role
- Customer Care Specialist at Admiral Solutions
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Preeti Kumari
I have been working as an customer representative for the last 3+ years.I have increased…
Experience
Customer Care Specialist
May 2023 — Present · Gurugram, IN
Underwriting Level 9 | UK Motor, Home, and Landlord Insurancecertification- effective listening, effective communication Provide expert-level customer service and underwriting support for UK-based Motor, Home, and Landlord Insurance policies.Handle complex queries and offer tailored insurance solutions, ensuring high customer satisfaction and policy accuracy.Perform risk assessments and underwriting decisions in line with Level 9 authority, maintaining regulatory compliance.Organize and facilitate \"Fun Friday\" team activities to boost morale and create a positive work environment.Lead Team Buzz sessions, sharing recent updates, key performance highlights, and motivating colleagues through transparent communication.Collaborate with internal departments to resolve escalated issues, ensuring timely and professional outcomes.
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