Preeti Haldankar
AGM - IOT Program Management, Cutomer Service Operations at Vodafone India Ltd
- Role
- Agm - Iot Program Management, Cutomer Service Operations at Vodafone
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Preeti Haldankar
16 Year Experience across Program Management such as Fixed Line, Mobility, managing…
Experience
Agm - Iot Program Management, Cutomer Service Operations
Aug 2008 — Present · Mumbai, IN
Collaborating with Sales Resources in determining necessary resources and setting time frames of sales deliverables relating to Requests for Proposal (RFPs) & other sales proposals Contributing in the CXX culture by means of CEO\'s newsletter & global best practice forums Performing the duties as a Member of core team to support any customer bespoke requirements and automations to enhance speed to market Providing Tier 1 Support to high end customers to address and resolving crisis situation Ensuring smooth transition of the projects and services work from POC Stage to Commercial Deployment (as a On-boarding Lead) by working with the teams in multiple functions Steering the testing, development and installation team both technically and administratively Integrating various infra and IT systems during the Vodafone & Idea merger Suggesting appropriate technology-based solutions for enhancing functional efficiency and achieving business excellence Building & maintaining healthy business relations with clients and ensuring high customer satisfaction matrices by achieving delivery & service quality norms Coordinating with Management, Clients & Application Developers about the business requirements and aids in developing business process solutions
Education
Kishinchand Chellaram College of Arts Commerce and Science
Bachelor of Arts (B.A.)
1996 — 2001
St Teresas High School
SSC
1984 — 1996
Skills
- Pre-Sales
- Voice Over Ip (Voip)
- Mobility Enterprise Solutions
- Customer Relationship Management (Crm)
- Gsm
- Team Management
- Mobile Devices
- Strategy
- Vendor Management
- Wireless
- Program Management
- Telecommunications
- Team Leadership
- Product Management
- Mobile Communications
- 3g
- Managed Services
- M2m
- Integration
- Project Management
- Service Delivery
- Ip
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