Preeti Das
Senior Manager – Service Execution || Service Manager || People Manager || Team Lead || Service Operation || Customer Relationship || Working on the development and growth of people and company ||
- Role
- Senior Service Manager at Ijcp Group
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Preeti Das
I have strong leadership skills in order to motivate and lead the team effectively. Possess strong interpersonal skills, which enable me to communicate with the team, give clear instructions, and provide great customer service. Having a total experience of 13 years in various domains, such as: 1. Project & Service Management 2. Service Operations & Leadership 3. Internal & External Stakeholder Management 4. Order management 5. Data Analysis 6. Customer Service
Experience
Senior Service Manager
Dec 2022 — Present · Kolkata, IN
Leading different teams (Customer Engagement / Service Execution / Back-office Operations / Creative / Talent acquisition) • Monitor and manage services across products and process. • Maintain service processes, Customer Engagement, Improvement planning and implementation. • Taking ownership of upholding CSAT and Stakeholder management. • Establishing effective communication between stakeholders & Customers for post-service reviews. • Ensuring that systems, procedures and methodologies are in place to support outstanding Customer service delivery. • Taking accountability for service delivery performance and driving process for meeting customer expectations. • Analysing third-party as well as internal processes and create strategies for better service delivery. • Overseeing Performance and Quality Management. • Recommending methods of service improvement and CSAT. • Providing regular Performance and service delivery reports to SLT. • Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments. • Maintain relationships with various vendors to ensure training is obtained on new products. • Overseeing change and be an advocate for new products/processes. • Understand how to make changes to the company knowledge base to anticipate the needs of your company goals. • Monitor top tier customer problems to ensure a great customer experience.
Education
Netaji Subhash Open University, Kolkata
Bachelor of Arts - BA, Arts
2018 — 2021
Patipukur Girl's high school || W.B.C.H.S.E
Higher Secondary (10+2), Arts
2006 — 2008
Patipukur Girl's High School || W.B.B.S.E.
Secondary (Class 10), General
1996 — 2006
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