Preeti D.
Senior Manager – Service Execution || Service Manager || People Manager || Team Lead || Service Operation || Driving Customer Satisfaction & Operational Excellence
- Role
- Senior Service Manager at Ijcp Group
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Preeti D.
As a Senior Manager in Service Execution, I bring experience in leading high-performing…
Experience
Senior Service Manager
Dec 2022 — Present · Kolkata, IN
Strategic Leadership: Direct and oversee the execution of service delivery operations, ensuring alignment with organizational goals and customer expectations.• Operational Excellence: Develop and implement robust service delivery frameworks, optimizing processes to enhance efficiency, quality, and CSat.• Team Leadership: Manage and mentor a diverse team of service professionals, fostering a high-performance culture and promoting professional growth.• Client Engagement: Cultivate strong relationships with key clients, acting as a trusted advisor to address their needs and drive long-term loyalty.• Performance Management: Establish and monitor key performance indicators (KPIs) to assess service effectiveness, conducting reviews and implementing corrective actions as needed.• Project Oversight: Led complex service projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards.• Process Innovation: Identifying and spearhead initiatives for continuous improvement, leveraging technology to streamline operations & costs.• Risk Management: Proactively identify potential risks and develop mitigation strategies to ensure uninterrupted service delivery. • Budget Management: Prepare and manage service execution budgets, ensuring cost control and maximizing resource utilization.• Stakeholder Collaboration: Collaboration with internal and external stakeholders to align service strategies with business objectives.• Compliance and Safety: Ensured all service activities complied with relevant regulations, industry standards, and safety protocols.
Education
Patipukur Girl's High School || W.B.B.S.E.
Secondary (Class 10)
1996 — 2006
Netaji Subhash Open University, Kolkata
Bachelor of Arts - BA
2018 — 2021
Patipukur Girl's high school || W.B.C.H.S.E
Higher Secondary (10+2)
2006 — 2008
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