Preeti Chakraborty
Customer Success Manager @PeopleStrong
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WORK HISTORY
Customer Success Manager @PeopleStrong
Gurugram, IN
Responsible for overall adoption of product. Increasing the MAU and DAU by implementing different strategies and providing seamless experience to the customerResolving operational transaction queries and issues faced with a permanent solution.Responsible for contract renewal, upselling and nil revenue leakage.Benchmarking with trends among organizations within the same industry and recommending best practices. Implementation of new modules or developments requested by customer post thorough UAT testing and client sign off.Responsible for timely invoicing and payment collection. Responsible for driving NPS surveys and Playstore ratings and converting poor ratings to positive rating.
ABOUT PREETI CHAKRABORTY
With over 15 years of experience in customer relations and success, I bring a strategic…
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