Preeti Ahlawat

Customer Service Agent @IGT Solutions

Gurugram, IN

Handling the US/UK customer\'s queries and solving concerns through a voice, Email and chat process. •Acknowledging and resolving customer complaints and maintaining a positive, empathetic, and professional attitude toward customers at all times.•Responding promptly to customer inquiries Communicating with customers and knowing our products inside and out so that you can answer questions.•Processing orders, forms, applications, and requests and Keeping records of customer interactions, transactions, comments, and complaints.•Managing a team of junior customer service representatives, Ensuring customer satisfaction and providing professional customer support.

Maharshi Dayanand University

Bachelor of Science - BS