Preethy Preman
IT Desktop Support Engineer @Futuretech Info Vision Ltd
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WORK HISTORY
IT Desktop Support Engineer @Futuretech Info Vision Ltd
Leicester, GB
Responsible for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis. Handled Active Directory, Database servers, Backup systems, Workstations, Laptops, MAC, Firewalls, DHCP Server Managed 10 clients MS Office 365 Admin Account Migrated emails to Office 365 Designing, implementing, configuring local area network & hardware. Responsible of Installation, configuration and maintain windows server 2012, Server 2016, server 2019, windows 10, windows 8.1 and windows 7. Hands-on experience in Installation, Configuration & Managing of Malwarebytes Cloud Virtualization (HyperV) – Configuration & Management Managed Virtual Machines and backup’s in Azure Deploying New servers for clients -installing Server OS, Raid and ICT Managed Active directory configuration and user administration. Manage user accounts, permissions, and security settings through Active Directory, ensuring all systems and accounts adhere to company security policies. Diagnose, troubleshoot and upgrade workstations and servers. Regular checkup of server updates and backup Basic knowledge of standard protocols such as SMTP, DNS, FTP, SSH, TCP/IP. Correcting Network administration (access rights management) & internet connectivity issues. Managing the IT Infrastructure Hardware & Software inventory & licensing. Managing CCTV, Access control devices Resolving Users issues and closing tickets efciently. Ensure that tickets are tracked, updated, and resolved within SLAs, providing timely feedback to users. Create and update documentation for internal processes, troubleshooting guides, and FAQs. Provide training and guidance to end-users on software usage, best practices, and security protocols.
EDUCATION
The University of Salford
Master's degree
Cochin University of Science and Technology (CUSAT)
Bachelor of Technology - BTech
ABOUT PREETHY PREMAN
I am a results-driven IT Desktop Support Engineer with hands-on experience in system administration, virtualization, cloud computing, and IT infrastructure support. With expertise in Active Directory, Office 365, Hyper-V, and Microsoft Azure, I specialize in resolving complex IT issues, managing enterprise networks, and ensuring seamless IT operations.Professional Experience & Industry ExposureWith over 5 years of experience, I have worked in IT service providers and corporate IT environments, managing Windows Servers, network infrastructure, and cloud solutions. At FutureTech Info Vision Ltd, UK, I handled Office 365 migrations, Active Directory management, and server deployments. Previously, at Macob IT Solutions LLC, Dubai, I managed Azure backups, server migrations, and network security.Key Technical Skills Windows Server Administration – 2008/2012/2016/2019/2022 Active Directory – User management, GPOs, DNS, DHCP Microsoft 365 – Email migrations, security configurations Virtualization (Hyper-V) – VMs, backups, networking Azure Cloud – VM provisioning, backups, tenant management Networking & Security – Cisco switches, VPNs, firewalls Backup & Storage – RAID, NAS, Veeam, system backups IT Support & Troubleshooting – Workstations, software, ticketingProjects & Achievements Migrated Active Directory from Windows Server 2016 to 2022 Led multiple Office 365 email migrations Implemented Hyper-V virtualization solutions Managed Azure cloud environments & backups Designed backup & disaster recovery plans Provided L1/L2 support to over 150 usersCertifications & Education Microsoft Certified Solutions Expert (MCSE) Cisco Certified Network Associate (CCNA) MSc Project Management – University of Salford, UK BTech Information Technology – CUSAT, IndiaCareer AspirationsI aim to leverage my skills in IT support, system administration, and cloud solutions to drive efficiency and security in IT environments. Let’s connect to discuss opportunities in IT Support, System Administration, and Infrastructure Management.
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