Preethi Rudradevaramath
Global Service Desk - Business Process Lead @Tata Consultancy Services
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WORK HISTORY
Global Service Desk - Business Process Lead @Tata Consultancy Services
Bengaluru, IN
Leading a large support team, ensuring strict adherence to SLAs and driving operational excellenceacross all support tiers.Delivered weekly and monthly performance reports using Excel and Power BI dashboards to trackKPIs and service metrics.Conducted technical briefings and updates through structured presentations to stakeholders andsenior management.Coordinated incident management and escalations for critical stock exchange operations, ensuringtimely resolution and minimal downtime.Acted as a liaison between technical teams and management to identify and implement processimprovements.Facilitated Knowledge Transfer (KT) sessions and conducted structured training programs toupskill team members and improve process efficiency.Utilized ServiceNow for real-time incident monitoring, ticket management, and workflowautomation to streamline support operationsActed as a bridge between technical teams and business stakeholders to translate operationalinsights into strategic improvements.Contributed to process optimization by identifying bottlenecks and proposing enhancements toimprove team productivity and service quality.Participated in client calls and governance meetings, presenting performance metrics and actionplans for continuous improvement.
EDUCATION
Visvesvaraya Technological University
Bachelor of Engineering - BE, Computer Science
Sjm Higher Primary School
Bachelor of Engineering - BE, Computer Science
Manipal School of Information Sciences
Master of Engineering - MEng, Virtualization and computing technology
ABOUT PREETHI RUDRADEVARAMATH
Lead/ Technical support Engineer
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