Preethi Kumar
System Engineer @TCS || Ex-DXC || Techno Functional Engineer|| Cards & Payments || Incident Management || Unix, Oracle PL SQL ||PowerCard-Acquiring || UAM || ITIL || 3+ Years experience ||Connect 👇
- Role
- System Engineer at Tata Consultancy Services
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Preethi Kumar
Hi, I am Preethi a Software Engineer with 3+ years of experience working in Application Modernization & Digital Transformation, and IT Support with expertise in Credit Cards and Payments Domain.Techno-Functional Engineer with a proven record of working in Application Modernization and supportenvironment following ITIL, ITSM, KANBAN methodologies. Extremely flexible with good interpersonal, presentation skills with proven track record in working with cross functional teams located in multiple geographies with strong ability in client relationship management.IT Skills: Unix, SQL, Shell Scripting, ITILDomain: Cards & PaymentsTools Used: Service Now, HP Service Management, ALM,SM9,WinScp.Achievements : 🥇Worked with Ops manager for continuous improvement initiative to improve Incident of medium Severity incidents from 15 days to less than 10 days by following process improvement. As an acknowledgement for these efforts awarded Q1(FY23) Champion Award.🥇Identified improvement areas in SLA dashboard, by implementing the improvement area accuracy of SLA reporting improved, and this resulted in improvement of CSAT scores. As an acknowledgment of these efforts awarded the Q3 (FY23) Champion Award.🥇Received FY23 H1 Collaborators Award for working on ISBR reporting and creating SLA calculations which helped in creating Dashboard for Governance reports. This also improved overall accuracy in which calculations were done.
Experience
System Engineer
Aug 2025 — Present · Chennai, IN
Education
Veltech Hightech Dr.Rangarajan & Dr.Sakunthala Engineering College
B.E, Computer Science
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