Preethi Bharathulu

About Preethi Bharathulu

As an Associate Vice President, I drive strategic transformation, operational excellence, and client-centric delivery across global BPO & KPO ecosystems. With a proven track record in Telecom, US Commercial & Healthcare Insurance, and Risk Management, I specialize in designing and executing scalable solutions that fuel growth, enhance customer experiences, and optimize cost efficiencies.My leadership philosophy centers on innovation, precision in execution based on data analytics and strategy, empowering high-performing teams. I have led large-scale transition and migration programs, built resilient operations, and fostered long-term partnerships through proactive client engagement and service delivery excellence.With over two decades of cross-domain expertise, I am passionate about creating value-driven ecosystems, navigating complex change, and mentoring the next generation of leaders in Operations, Strategy, and Client Servicing.Core Strengths:Customer Experience Management & Service ExcellenceBusiness Delivery & Operations LeadershipGlobal Client Relationship ManagementCross-Cultural Team Management (USA, UK, EMEA)Process & SOP Development for New Business LaunchesCrisis & Complaint Management with Precision and EmpathyI’m a self-starter and results-driven professional with a passion for leading people, nurturing client relationships, and creating solutions that leave a lasting impact. Let’s connect and explore synergies. Reach me at: b••••••••@gmail.com

Experience

1. Associate Vice President

   Gallagher

   Jan 2025 — Present · Bengaluru, IN

   As an Associate Vice President, I’ve driven strategic excellence from frontline claim processors to boardroom discussions, optimizing cost structures, streamlining claims operations, enhancing service delivery, and nurturing a people-first, high-integrity culture. My leadership is anchored in global compliance standards, operational innovation, stakeholder partnership, and a deep commitment to purpose-driven engagement through CSR and POSH governance.Operational Leadership & Strategic AlignmentRecruited to stabilize and scale high-performing teams; architected operational frameworks that improved turnaround times, accuracy, and customer satisfaction in multi-LOB insurance processing.Cost Optimization & Agile TransformationLed critical shifts from CapEx to OpEx models, delivering long-term scalability and cost savings without compromising quality or compliance.Process Excellence & Transition ManagementSuccessfully transitioned niche and complex processes with minimal disruption, establishing strong governance and control mechanisms aligned with global insurance standards (AINS, AIS, ACSRL certified).Executive Stakeholder ManagementActively participated in business leadership councils to co-develop forward-looking strategies aligned to divisional OKRs and client SLAs, enhancing visibility and impact at the C-suite level.Cross-Functional Claims OptimizationStreamlined operations across claims adjudication, complaints resolution, and customer experience, contributing to significant improvements in CSAT and NPS metrics.People Development & Team EmpowermentChampioned peer mentoring, continuous feedback, and role-based upskilling initiatives across teams to build future-ready claims processors and team leaders.Ethics, Culture & GovernancePresided over the POSH Committee, delivering unbiased, values-based resolutions to workplace concerns—upholding integrity and psychological safety at scale.

Education

• Bangalore University

  B E, Civil Engineering

  1997 — 2001

• XLRI Jamshedpur

  Senior Executive Development Programme in Transformational Leadership for CXO's, Business Administration and Management, General