Preetham Jain
Key Accounts Specialist @DHL Express
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WORK HISTORY
Key Accounts Specialist @DHL Express
Toronto, ON, CA
Supported a multi-million-dollar enterprise account in a post-sales Customer Success role, contributing to ~20% average year-on-year growth over four years.• Focused on retention, account health, and escalation management, partnering with internal teams to improve service reliability and customer experience.• Used customer feedback and data analysis to drive continuous improvement and support renewals and upsell opportunities.
EDUCATION
Humber College
Business Management, Business Administration and Management, General
Seshadripuram college
Bachelor of Commerce (B.Com.), Commerce
SKILLS
ABOUT PREETHAM JAIN
Customer Success professional with experience supporting strategic, multi-million-dollar Global account in a post-sales capacity, contributing to an average year-on-year growth of approximately 20% over a four-year-period.Currently working as a Key Accounts Specialist at DHL Express, where I focus on customer retention, account health, and continuous improvement by analyzing Voice of the Customer insights and partnering with internal teams to improve service delivery, customer satisfaction, and operational performance.My role involves escalation management, stakeholder communication, and cross-functional collaboration to maintain service reliability and long-term customer success. By keeping accounts operationally stable and engaged, I support renewals and enable upsell opportunities in partnership with Sales.
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