Preetee Singh
Senior Manager - CX Digital Transformation - Bandhan Bank| IDFC First Bank | TATA CLiQ | BIRLA | WIPRO | RELIANCE
- Role
- Senior Manager - Branch Banking Automation at Bandhan Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Preetee Singh
A results-oriented professional with 10+ years experience in Customer Experience Technologies, Project Management, Learning & Development, Transition and Team Management.• Customer Experience Technologies: Proficient in managing end to end customer experience touchpoints esp across digital touch points like IVR, chatbots, CRM Platforms, Telephony, Integrations• Certifications: Design Thinking Practioner, Salesforce sales and service cloud trained
Experience
Senior Manager - Branch Banking Automation
Sep 2024 — Present
Skills
- Service Delivery
- Business Analysis
- Vendor Management
- Business Process Outsourcing (Bpo)
- Management
- Talent Acquisition
- Employee Relations
- Performance Management
- Crm
- Team Management
- Recruiting
- Customer Relationship Management (Crm)
- Bpo
- Call Centers
- Business Development
- Management Information Systems (Mis)
- Contact Centers
- Mis
- Employee Engagement
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