Preena Madurai
Order Management | Global Deal Desk | Pricing | Renewals
- Role
- Deal Deak Specialist at Coupa Deutschland GmbH
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Preena Madurai
Over All 11 years of experience in Finance & Order management (Deal Desk). Result-oriented professional with extensive experience in order management, sales operations, and customer service within the telecommunication industry. Skilled in utilizing SFDC, SAP, and other tools to manage end-to-end orders and resolve customer inquiries. Expertise in process improvement, client management, and team leadership. Expertise lies in developing relationships with key decision- makers, streamlining processes, enhancing operational effectiveness, and meeting quality goals within cost, time, and service level agreement (SLA) parameters. Have a proven track record of managing processes and standard operating procedures (SOPs), fostering teamwork, and driving productivity. Excel in maintaining exceptional delivery and service quality for valuable clients. Proficient in MS Office applications and the internet, possess excellent communication skills and have a strong background in customer relationship management and team management. Adept at analyzing and maintaining various reports related to processes and projects, aligning business requirements with guidelines, monitoring process performance, identifying improvement areas, and ensuring client satisfaction through continuous interaction.
Experience
Deal Deak Specialist
Jan 2024 — Present · IN
Education
Savitribai Phule Pune University
Master of commerce
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