Precious Uduak Nweke
Business Advisor @Lloyds Banking Group
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WORK HISTORY
Business Advisor @Lloyds Banking Group
GB
Supported digital and operational transformation projects within the Business Banking division, ensuring system efficiency, compliance, and customer satisfaction- Used multiple core banking and CRM systems, including Avaya, ICE (Integrated Customer Environment), PBS (Payment & Banking System), and EDGE (case and workflow management)- Worked within platforms built on Pega, Oracle, and Workday, supporting process automation, data reconciliation, and reporting- Ensured accuracy and compliance across customer records and transactional systems, escalating issues through structured workflows- Liaised with IT and transformation teams during system upgrades, customer-specific requests, testing new functionalities and providing structured feedback- Maintained governance and quality assurance documentation to support operational readiness and audits- Contributed to user acceptance testing for Pega-based process improvements rolled out across customer service units.
EDUCATION
Nexford University
Master of Business Administration - MBA, Business Administration, Management and Operations
University of Lagos
Bachelor of Arts - BA, English Language (Major)
ABOUT PRECIOUS UDUAK NWEKE
Project Support and Governance professional with experience delivering structured programme and project support within regulated corporate environments. Skilled in project planning, monitoring and control, stakeholder engagement, documentation management, risk tracking, and structured reporting. Experienced in supporting senior leaders, establishing working relationships across multidisciplinary teams, and improving systems and processes to ensure the timely delivery of objectives.
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