Precious Ndubueze
Customer Sales and Service Expert @Hertz
Signup · Get unlimited contacts
WORK HISTORY
Customer Sales and Service Expert @Hertz
GA, US
Avoided sales errors and delays by processing paperwork accurately and on-time.August 2021 - Current• Processed customer exchanges, refunds and bill adjustments to correct product or service problems.• Gathered and verified required customer information for tracking purposes.• Documented all call information according to standard operating policies and procedures.• Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.• Attended regularly scheduled video conferences for team meetings and one-on-one coaching.• Analyzed call volume and average call time to monitor performance and productivity.• Completed contract forms, prepared change of address records, or issued service discontinuance orders with computerand job-related software.• Used various tools and resources to identify trend behaviors to improve individual and team performance.• Referred unresolved customer grievances to designated departments for further investigation.• Determined charges for services requested, collected deposits and payments, or arranged for billing.• Conferred with customers by telephone or in-person to provide information about products or services.• Navigated multiple computer systems and utilized search tools to find information.
EDUCATION
Veritas University
Bachelor of Science - BS, political science and diplomacy
Bayero university
Master's degree, public policy analysis and administration
ABOUT PRECIOUS NDUBUEZE
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. In addition, Proficient at AML, KYC, CDD, EDD and WATCHLISTS.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.