Precious E.
Technical Success Manager @Scope Ar
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WORK HISTORY
Technical Success Manager @Scope Ar
EDUCATION
Covenant University
Bachelor of Science (BSc)
University of Regina
Public Relations, Advertising, and Applied Communication
University of Lagos
Masters
ABOUT PRECIOUS E.
As a Technical Success Manager at Scope AR, I specialize in bridging the gap between innovative AR technology and exceptional customer outcomes. With a focus on technical configuration and advanced troubleshooting, I ensure seamless implementation and use of the Scope AR Platform for cloud and on-premise customers. My role encompasses managing critical configurations like Single Sign-On (SSO) and instance setup, driving timely resolution of technical issues via Zendesk, and collaborating with Customer Success Managers to deliver measurable value. By leveraging expert-level knowledge of our AR products, I act as an escalation point, partnering with Product, Engineering, and QA teams to enhance our offerings and advocate for customer needs. Passionate about improving support efficiency and product growth, I analyze trends, identify roadblocks, and contribute to the continuous evolution of customer support at Scope AR. My commitment lies in empowering businesses to unlock the full potential of AR through reliable solutions and strategic insights.
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