Precious A.
Help Desk Technician @Business Owner
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WORK HISTORY
Help Desk Technician @Business Owner
Dallas, TX, US
Provided high-level technical support for hardware and software issues across Windows and Mac OS platforms. • Troubleshot and resolved complex IT issues, including network connectivity, software applications, and hardware malfunctions. • Utilized ServiceNow for ticket management, ensuring efficient incident tracking and resolution. • Assisted in software deployment and updates using SCCM, maintaining system integrity and performance. • Collaborated with IT teams to improve service delivery processes and implement best practices. • Created and maintained knowledge base articles to document solutions for common technical issues, facilitating faster resolutions. • Provided mentorship and training to junior help desk staff, promoting a collaborative and learning-oriented team environment. • Ensured IT infrastructure was operational, secure, and up to date, performing regular maintenance and system checks.
EDUCATION
The University of Tulsa
Bachelor's degree
ABOUT PRECIOUS A.
I help individuals, families, and small businesses secure affordable coverage while also…
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