Prateek Mishra
Field Service Transformation Architect | Salesforce FSL & Service Cloud | 9x Salesforce Certified
- Role
- Principal Software Engineer at Dell Technologies
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Prateek Mishra
Field Service Transformation Leader with 15 years of experience driving enterprise-scale CRM and Field Service programs across cloud and on-premise ecosystems. Proven expertise in leading end-to-end solution architecture, large-scale Salesforce Field Service (FSL) implementations, and business-driven transformation initiatives. Strong techno-functional leader with deep expertise in Service Cloud and Field Service, combined with hands-on knowledge of Apex and LWC. Known for partnering with business stakeholders to deliver scalable solutions that improve service efficiency, optimize workforce utilization, and enhance customer experience.
Experience
Principal Software Engineer
Sep 2019 — Present · Gurgaon, IN
Implemented Salesforce field services (SFS/FSL) from scratch and integrated to existing CRM ecosystem.• extensive development experience to customize salesforce service cloud to integrate to third party applications.• Designed and Developed \"Shift Template Application\" on salesforce platform customized as per dell field business requirement
Education
Harcourt Butler Technological Institute
Bachelor of Technology (B.Tech.), Chemical Technology
2007 — 2011
Skills
- Unix
- Sql
- Winscp
- Oracle Sql
- Citrix Metaframe
- Microsoft Office
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