Patrick Baxter

About Patrick Baxter

As a Sr. Director of Global Professional Services at Gigamon, I lead global business expansion and customer success through the delivery of professional and resident services. Through the over 8.5 years of experience in this and prior roles, I developed strong skills in customer relationship management (CRM), customer service management, and customer success for domestic U.S. and global/multinational customers.Prior to joining Gigamon, I held leadership roles at Ericsson, where I managed R&D engineering operations and customer programs. I have a proven track record of identifying and resolving escalated customer issues, providing recommendations for resolution, and evaluating internal processes for enhancement. I am passionate about driving performance improvement and delivering value to customers. I hold certifications in 5G technology strategy and leading virtual meetings, which reflect my commitment to staying ahead of the curve in the rapidly evolving tech industry.

Experience

1. Sr Director, Global Professional Services

   Gigamon

   Aug 2016 — Present · Santa Clara, CA, US

   Drive global business expansion and customer success through delivery of Professional Services.

Education

• University of California, Davis

  B.S., Electrical Engineering

  1985 — 1990

Skills

• Managed Services
• Project Planning
• Cloud Computing
• Product Management
• Saas
• Telecommunications
• Product Development
• Wireless
• Customer Relationship Management (Crm)
• Team Building
• Management
• Ip
• Program Management
• Wireless Technologies
• Leadership
• Network Design
• Sales Operations
• Professional Services
• Process Improvement
• Crm
• Databases
• Software Documentation
• Release Management
• Budgets
• Engineering
• Networking
• Voip
• Customer Satisfaction
• Testing
• Tcp/Ip
• Business Process Improvement
• Performance Improvement
• Contract Negotiation
• Start-Ups
• Team Management
• Internet Protocol (Ip)
• Marketing
• Sales