Prayag Pandya
Associate Business Analyst at Prodapt | GIM PGDM 2022-24 | Ex- Reliance Industries Ltd. | Electrical engineer
- Role
- Associate Business Analyst at Prodapt
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Prayag Pandya
Hi, I\'m Prayag — a process-driven Business Analyst with 5+ years of experience across…
Experience
Associate Business Analyst
May 2024 — Present · Pune, IN
Led SLA improvement and process optimisation initiatives, improving adherence from 85% to 95% through root cause analysis and cross-functional collaboration.Facilitated stakeholder alignment by conducting 20+ interviews and delivering 10+ BRDs, ensuring structured client engagement and solution delivery.Developed 9+ KPI frameworks and analysed performance data to generate actionable insights, enhance operational visibility, and support data-driven decision-making.Designed a question-based incident closure system using ML-extracted insights, automating workflows in line with SOPs and team roles, resulting in 15% SLA cost savings.
Education
SARDAR VALLABHBHAI PATEL INSTITUTE OF TECH.,VASAD 041
Bachelor's degree
2013 — 2017
Goa Institute of Management (GIM)
Master of Business Administration - MBA
2022 — 2024
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