Pravinkumar M

About Pravinkumar M

Tata Consultancy Services leverages my expertise in production support, where I monitor critical IBM MQ tasks and resolve business operation incidents related to trade settlements and queries. By analyzing code-level errors and executing backend data patches, I contribute to efficient issue resolution and operational continuity. My role also involves creating comprehensive runbooks and supporting quarterly releases and migrations, ensuring seamless implementations. With an MTech in Computer Software Engineering from BITS Pilani, I bring a strong foundation in problem analysis, stakeholder management, and SQL tuning. Passionate about optimizing processes, I have contributed to automation initiatives and documentation enhancements throughout my career. My goal is to enable seamless operations and drive impact in fast-paced IT environments.

Experience

1. Information Technology Analyst

   Tata Consultancy Services

   May 2022 — Present · Chennai, IN

   Monitor the IBM MQ asynchronous task for the Application for swift messages MT54X.Responsible for all the application alert / job failure and email during my shift and take the requiredactions.Works in the daily incidents which was raised business operations for trade settlement, query etc.Analysing the user query/error by the code level and then perform the required data patch from the backend table.Prepare runbook for the qualified incident in monthly basis for future reference.Worked on weekend support activities for quarterly release and migration to perform the required actions in production to implement development team change.Find the root cause of newly occurred issues with the help of SME or L3 team and take the actions.Promptly escalate issues, through proper channel and report the same to Project Manager

Education

• BITS Pilani Work Integrated Learning Programmes

  Master of Technology - MTech

  2016 — 2020

• Nandha Arts and Science College - India

  Bachelor of Computer Application

  2013 — 2016