Pravin Bichitkar
Manager AI Operations | Agentic AI | SRE | Scrum Master | Agile | Copilot | Lovable | Consultant | Automation | ITIL | ITSM | Azure Cloud | DevOps
- Role
- Manager Ai Operations Scrum Master at Cognizant
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Pravin Bichitkar
IT professional with 17+ years of experience in Application AI operations / Agentic AI / SRE and Agile delivery as a Scrum Master, now integrating AI technologies to enhance efficiency and automation. Skilled in managing enterprise application (L1–L3), driving incident/problem resolution, and leading Agile teams to deliver continuous value. Experienced in using AI/ML tools to automate monitoring, improve root cause analysis, and support smarter decision-making.
Experience
Manager Ai Operations Scrum Master
Jan 2021 — Present · Pune, IN
CareAdvance Enterprises Application (CAE, CCA, CAP) Facilitated Agile/Scrum ceremonies (Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives). Removed team impediments to ensure smooth sprint progress. Coached team members on Agile principles and Scrum practices. Collaborated with Product Owner to maintain a well-groomed product backlog. Tracked and reported key Agile metrics (velocity, burndown, etc.) to stakeholders. Fostered a culture of continuous improvement and high performance within crossfunctional teams Product Technology AI Operations & Agentic AI Service Delivery Management: Led end-to-end Agentic AI service delivery for clients, overseeing SNOW incident lifecycle and investigation through to resolution. Consistently maintained application uptime in accordance with SLAs, leveraging SRE principles. Production Support & Incident Management: Provided L2/L3 production and pre-production support, application incidents, service requests, changes, and problem management, RCA, EIM, MIM. Adherence to documented application OLAs, SLAs, and KPIs, ensuring accurate reporting of ITIL-based metrics. Drove improvements in KEDB consistency and completeness. ITSM Process Improvement & AI Automation: Collaborated with the ITSM team to develop Azure AI, Copilot, DevOps change process flow. Spearheaded AI initiatives within projects and executed automation themes utilizing SQL, SSIS, and PowerShell, Python. Oversaw application/infrastructure lifecycle management: Upgrades, Refresh, Migration, Disaster Recovery, PTO, Alert Analysis, Capacity Mgmt, Cert renewal, data purging\\archival DB maintenance, Daily batch planning and execution, reduce delivery cost by keeping regular cleanup on storage and DB. Team Leadership & Performance Management: Drive yearly charter goals, reviews, lean, automation budget, strategic resourcing plan, promotion cycle.
Education
Sinhgad Collage, Pune University
B.Sc., Computer Science
2004 — 2006
Modern Collage, Pune University.
M.Sc., Computer Science
2006 — 2008
Skills
- Asp.net Ajax
- C#
- Sql
- Asp.net
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