Pravin Yadav
Customer Retention Manager @ICICI Lombard
Mumbai, MH, IN
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WORK HISTORY
Aug 2023 — Present
Customer Retention Manager @ICICI Lombard
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Mumbai, IN
Spearheaded customer retention initiatives at ICICI Lombard, enhancing client satisfaction and loyalty. • Developed and implemented strategies to address customer concerns, resulting in a 20% reduction in churn rates. • Collaborated with cross-functional teams to create tailored communication plans, improving engagement metrics by 30%.
EDUCATION
2019 — 2020
University of Mumbai
Event Management
2017 — 2019
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
Bachelor of Business Administration - BBA
ABOUT PRAVIN YADAV
Certified Event and wedding planner by wizcraft mime. founder of New Norms Event & …
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