Pravin Srivastava
Manager Operations||Project Management||Client Services||Customer Experience||Workforce management||Conflict Management ||Capacity Planning|| AWS Cloud computing||Tableau|| Power BI || Analytics||
- Role
- Operations Manager at Genpact
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Pravin Srivastava
With over 15+ years of experience in contact center operations, I specialize in people management, service delivery, process improvements, hiring, training, coaching, and the development of SOPs and process mapping. My domain expertise spans FnA and Telecom contact centers (both voice and back-office) for domestic and international customers. My experience covers both voice and non-voice customer support, including the hospitality sector. I have hands-on expertise in conducting audits across various functions. Additionally, I have a strong background in leading technology-driven initiatives to enhance call center efficiency, including CRM integrations and automation projects. I am well-versed in Lean Six Sigma (LSS) tools and methodologies, having implemented them in multiple projects to improve performance, identify growth opportunities, and drive scalability. My core competencies include process improvements, risk management, and service delivery optimization for contact centers in FnA, e-commerce and Hospitality industries.
Experience
Operations Manager
Jan 2025 — Present
Education
Jaipur National University
Bachelor of Commerce - BCom
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