Pravin Mathiazhagan
Data Analyst | Business Analysis | Data Visualization & Dashboard Enthusiast | Sql | Power Bi | Python | Excel | Mechanical Engineer | Customer Service Professional
- Role
- Senior Customer Service Associate at Firstsource
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Pravin Mathiazhagan
Results-driven professional with a strong background in customer service, now transitioning into Data Analytics. Combining analytical thinking, problem-solving skills, and hands-on tools like Excel, Power BI, SQL, and Python to derive meaningful insights and drive data-driven decisions.
Experience
Senior Customer Service Associate
Jul 2023 — Present · Mumbai, IN
Handled end-to-end Data Subject Access Requests (DSARs) for a UK-based bank, ensuring GDPR compliance and protecting customer data. Leveraged Power BI and Excel to create dashboards, track adherence, and optimize workflow efficiency in a back-office operations environment.Key Responsibilities:DSAR Processing & Compliance: Retrieved, validated, and redacted customer data (accounts, mortgages, insurance, credit cards) while ensuring GDPR compliance and maintaining accurate records in PEGA.Back Office Operations: Verified and indexed DSAR requests, conducted Customer Verification Process (CVP), managed escalations, and ensured timely case processing within 28-day SLAs.Data Analysis & Reporting: Built Power BI dashboards and Excel reports to visualize adherence trends, workflow efficiency, and case handling performance.Adherence & Workflow Monitoring: Used real-time tracking to monitor employee adherence, detect unmarked breaks, and ensure compliance with break schedules.Process Optimization: Identified data integrity issues (duplicate case entries), provided insights for workflow improvements, and collaborated with compliance teams to refine DSAR operations.
Education
Francis Xavier Engineering College
Bachelor of Engineering - BE
2019 — 2022
Vidyavardhini's Bhausaheheb Vartak Polytechnic
Diploma of Education
2014 — 2019
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