Pravin A
Operations Manager @ Amazon || Customer Service Team Handling || Program Management || Prompt Testing || Operational Excellence
- Role
- Manager Ii Catalog Operations at Amazon
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Pravin A
Results-driven leader with 9 years of experience in operations management, program management, and customer service leadership. Led cross-site technical team collaborations that reduced operational costs by 25% while maintaining service quality. Directed more than 15 teams of 20+ members across multiple customer service channels including Message Us, Chat, Email, and Call platforms. Developed and executed strategic initiatives that optimized operational efficiency and improved customer experience. Implemented process improvements, technical training programs, and onboard agentic AI solutions. Applied supply chain and fulfillment center operations knowledge to improve fulfillment technology utilization. Consistently exceeded performance metrics while building strong stakeholder relationships and managing competing priorities.
Experience
Manager Ii Catalog Operations
Apr 2025 — Present · Chennai, IN
Education
LISIEUX MATRIC HR SEC SCHOOL
10 & 12
2006 — 2010
Warsaw University of Technology
Master's degree, Global production engineering and management
2014 — 2017
PPG INSTITUTE OF TECHNOLOGY
Bachelor's Degree, Mechanical Engineering
2010 — 2014
Skills
- Social Services
- Social Networking
- Microsoft Office
- Pro Engineer
- Sports
- Autocad
- Cam
- Ansys
- Microsoft Word
- C++ Language
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