Praveer Agarwal

About Praveer Agarwal

Empowering Excellence by Thoughtful Service Delivery and People Management with Focus on…

Experience

1. Global Sr Service Delivery Manager

   Stefanini Group

   May 2020 — Present · Noida, IN

   Overseeing the delivery and performance of application services to ensure they meet business requirements and user expectations, with focus on following key areas:Service Delivery Management: Managing delivery of application services to ensure they meet defined service levels and business requirements. Develop, manage & ensure services are delivered efficiently & effectively.People Management & Development: Lead and Manage a sizable team, provide mentorship & professional development opportunities to foster a collaborative and high-performance team.Stakeholder Management: Act as the primary point of contact for stakeholders regarding application service delivery. Ensuring the needs and concerns of client are addressed.Service Improvement: Identify opportunities for continuous improvement. Implement best practices & innovative solutions to enhance service quality and efficiency. Compliance & Security: Ensure application services comply with organizational policies, industry standards, and regulatory requirements. Budget & Resource Management: Manage the budget for application service delivery, ensuring cost-effective use of resources. Allocate resources effectively to meet service delivery goals and priorities. Managing a portfolio of $5M+ Annual budget as of now.Customer Support & Engagement: Ensure high levels of customer satisfaction with application services. Engage with customers to understand their needs and gather feedback on service performance. Address customer concerns and issues promptly and effectively.Business Mining: Used to analyze business processes based on event logs to improve operational efficiency and effectiveness. Contributions in business mining involve leveraging data and technology to gain insights into business processes, identify inefficiencies, and optimize operations.Involves a variety of activities aimed at establishing, growing, and sustaining the business.

Skills

• Project Management
• Business Process
• Oracle Work Flow Builder
• Oracle E-Business Suite - Sysadmin
• Oracle
• Erp
• Software Development
• Pl/Sql
• Testing
• Team Management
• Unix
• Requirements Analysis
• Oracle Forms/Reports 6.0/10g
• Troubleshooting
• Databases
• Data Warehousing
• Enterprise Resource Planning (Erp)
• Oracle 10g/9i/8i [Rdbms]
• Sdlc
• Software Development Life Cycle (Sdlc)
• Business Analysis
• Xml/Bi Publisher
• Oracle Applications