Praveen Kumar
- Role
- Service Transition Manager at Reckitt
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Praveen Kumar
A dynamic Management Professional with 12 years of experience in IT industry. More than 7…
Experience
Service Transition Manager
Jul 2021 — Present
Ensuring smooth and seamless Support Transition from Project phase into Hypercare stabilization phase and finally hand over to business as usual • Ensuring contractual agreements with IS partners are in place to support the Project/Program Hypercare activities • Accountable for the execution of Toll Gates for Project/Program releases through the support partners and Support Enablement team • Report on Operational Gate results for each Release to the Management Committee • Ensuring sign off for knowledge transfer to all entities in the support chain • Ensuring update of Configuration items for the newly introduced service/application • Accountability for key ITSM processes related to Service Introduction • Ensuring appropriate reporting is in place to monitor the effectiveness of processes • Conducting Service Reviews with vendors using Service Transition Metrics • Responsible for driving Continuous Improvement across key support processes, support groups and vendors
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.